Reservations Supervisor (based in Berlin)

Job description

Did you ever dream to work abroad? In a buzzing city like Berlin? Well, this could be your chance! We are opening a new regional Booking Office in Berlin!

 

In this position you will be a very important key player for building a brand-new Regional Booking Office team. As a Reservations Supervisor, you are the assigned contact person for the Central Reservation Team located in Berlin. Furthermore, you guide, motivate and support the reservation team with the processing and booking of individual reservations for all our hotels in Germany and Austria. Your mission is to achieve maximum success in the team and to guarantee the best possible communication between the guest and the hotel.

Let us tell you what we do for you;

 

• A great working environment in a central Berlin office and a young, dynamic team.

• Yoga and Friday evening drinks.

• Lifestyle events and parties.

• Holiday and Christmas bonus.

• Subsidy for the BVG ticket.

• To subsidize a fitness membership of your choice.

• Corporate Benefits website with numerous offers.

• Staff discounts and friend and family discounts in all hotels and restaurants of EHPC and The Entourage Group.

Requirements

Your role in our team:

 

  • You built together with the Reservation Manager an entirely new regional Booking Office team.  
  • You ensure for the right information to our recruitment department to recruit your new team members, you take care of the interviews and initiate midterms.
  • You train your team on the job, and you motivate and coach each individual.
  • You are responsible for scheduling and you supervise daily work.
  • You set up appraisals and SOP’s.
  • You contribute and improve processes within this regional Booking Office.

Your ideal skills:

  • You already have 1-2 years of experience in reservations as supervisor.
  • You are motivated, and you enjoy working together in a team.
  • You speak excellent English and preferably German.
  • Opera and PMS are familiar systems to work with.
  • You have a good eye for detail.

Do you feel addressed?

 

If you are interested, send us your resume and motivation letter by e-mail, as well as your earliest possible commencement date and salary expectations. If you have any questions, please do not hesitate to contact our regional office in Berlin on 030 994 040 994.