Reservations Coordinator (GERMAN) - FT

Job description

As Reservations Coordinator you are responsible for processing and booking individual reservations for all our amazing hotels, but with a focus on the hotels located in Germany and Austria. You know perfectly how to respond to the wishes of our guests and even exceed them. In addition, you use all your sales skills to achieve the highest possible up and cross sell and to get as many bookings as possible confirmed. You will be working from our Headquarters located in vibrant Amsterdam. What else comes with it?

  • Encourage guests for our hotels
  • Making a fantastic stay possible
  • Processing incoming e-mails and telephone
  • Financially related tasks such as preparing pro forma, handling of commission, etc.
  • Following up on daily tasks such as checking arrivals, following up on activities, etc.
  • You work closely with the Front Offices of the various hotels to boost revenues and customer satisfaction

PERSONAL PROFILE

You are a real team player with a positive mind set and you are flexible. You do not avoid challenges, but you proactively look for solutions. You have great communication skills to keep our customer service level up to par.

 


Requirements

JOB REQUIREMENTS

  • MBO level (Ausbildung zur Hotelfachfrau/ Ausbildung zum Hotelfachmann);
  • Relevant work experience within Reservations or the Front Office is an advantage;
  • You are super commercial;
  • Native German and English needs to be spoken and written fluently;
  • Passion for the hospitality;
  • Excellent social and communication skills;
  • Knowledge of Property Management System is an advantage, preferably Opera;
  • An eye for detail.

 

EHPC offers excellent primary- and secondary working conditions (market conformity) training- and development programs, collectivity discount on health insurance, business fitness and employee discounts in the Netherlands and abroad.